Questions people ask us

We look at what similar homes nearby have sold for, then allow for the condition of the property, any work it needs and the costs and risk we take on. We'll explain the figure when we send it.

Usually not. A cash buyer is offering speed, certainty and no fees, and our offers reflect that. Many sellers find the difference is smaller than they expect once agent fees, months of bills and the risk of a failed sale are taken into account. You are free to compare our offer with what an agent thinks it would achieve.

No. Asking for an offer costs nothing and commits you to nothing. If you decide not to go ahead, that's fine.

We can exchange contracts within 24 hours and complete within a week. Where a sale depends on a third party, such as a grant of probate or a managing agent on a leasehold, the timing also depends on how quickly they respond.

Yes. You should always have your own independent solicitor or licensed conveyancer acting for you. We contribute towards their standard fees.

We won't reduce the offer unless the visit or the legal searches show something that wasn't mentioned earlier, such as a serious defect or a title problem. If that happens, we'll show you exactly what we found and why the figure has changed, and you can walk away at no cost.

All property: houses, flats, bungalows, retail, shops with uppers, offices, industrial, land and development sites. In any condition, freehold or leasehold, tenanted or vacant.

We buy across England and Wales. Send us the address and we'll tell you straight away if it's somewhere we can't help.

Your solicitor pays it off from the sale money on the day of completion. If you're not sure how much you owe, your lender can give you a redemption figure.

Tell us early. If our offer wouldn't clear your mortgage and any secured loans, we'll say so, and we'd suggest you speak to your lender and a free debt advice service before going any further.

We use your details only to deal with your enquiry. We don't sell them or pass them to estate agents or lead brokers. Our privacy policy has the details.